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Shipping Policy
Effective Date: July 1, 2026
Website: www.americanclothingretail.com
Welcome to AMERICAN CLOTHING RETAIL S.A. – your dedicated online destination for minimalist clothing, designed for effortless daily dressing. As highlighted on our website, we are proud to offer premium fabrics and sleek cuts, along with a commitment to a “relaxed pleasant shopping experience”. This Shipping Policy outlines how we deliver your orders, including our free Luxembourg shipping promotion.
1. Shipping Destinations
We currently ship to all regions within Luxembourg. As a local online clothing store based in Luxembourg, we focus on serving customers within the country to ensure reliable and efficient delivery. International shipping is not available at this time.
2. Shipping Methods & Timeframes
- Standard Shipping:
- Free Luxembourg Shipping: All orders enjoy free shipping within Luxembourg, as highlighted on our site (“free Luxembourg shipping on all orders today”).
- Processing Time: Orders are processed within 1–3 business days after payment confirmation.
- Delivery Time: Standard delivery typically takes 3–5 business days from the date of dispatch, depending on your location within Luxembourg.
- Expedited Shipping:
- Currently, we do not offer expedited shipping options. All orders are shipped via our standard free Luxembourg service.
3. Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your package’s delivery status. Please check your spam folder if you do not see the email within 24 hours after dispatch.
4. Shipping Address Accuracy
You are responsible for providing a correct and complete shipping address during checkout. We are not liable for delays or failed deliveries due to incorrect, incomplete, or outdated address information. If you need to update your shipping address, contact us immediately at thyrra@americanclothingretail.com or +(352)26259001 before your order is dispatched.
5. Shipping Delays
While we strive to meet the estimated delivery windows, occasional delays may occur due to unforeseen circumstances such as logistics carrier issues, weather conditions, or public holidays. In such cases, we will notify you via email and provide updated delivery estimates.
6. Order Changes & Cancellations
If you need to modify or cancel an order, please contact us within 12 hours of placing it. We cannot guarantee changes or cancellations once the order has entered the shipping process.
7. Damaged or Lost Packages
- Damaged Items: If your package arrives visibly damaged, please refuse delivery or contact us within 48 hours of receipt. We will arrange a replacement or provide store credit, subject to investigation.
- Lost Packages: If your tracking information shows no updates for more than 7 business days after the estimated delivery date, contact us for assistance. We will work with the carrier to resolve the issue and, if necessary, reship your items or offer store credit.
8. Returns & Exchanges
For details on returning or exchanging items (e.g., for size adjustments), please refer to our separate Refund and Returns Policy. Note that return shipping costs are the customer’s responsibility unless the return is due to our error.
9. Contact Information
For any shipping-related inquiries, reach us at:
- Email: thyrra@americanclothingretail.com
- Phone: +(352)26259001
- Address: 80 Route de Longwy, 8060 Bertrange, Luxembourg
Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM CET, and aims to respond within 24 hours.
10. Policy Updates
We may update this Shipping Policy periodically to reflect changes in our services or legal requirements. The latest version will always be posted on our website with the effective date.