Refund and Returns Policy

‌Effective Date: July 1, 2026‌

Thank you for shopping at AMERICAN CLOTHING RETAIL S.A. (www.americanclothingretail.com). We strive to offer high-quality minimalist clothing and ensure a pleasant shopping experience. Please review our Refund and Returns Policy carefully before making a purchase.

‌1. Returns Eligibility‌

  • Items must be returned within ‌30 days‌ from the delivery date.
  • Products must be ‌unworn, unwashed, undamaged, and with original tags attached‌.
  • Returns are accepted for ‌size exchanges or store credit only‌. ‌Refund-only requests are not permitted.‌
  • Final sale items (e.g., clearance, promotional products) cannot be returned.

‌2. Return Process‌

  1. ‌Contact Us‌: Email thyrra@americanclothingretail.com or call +(352)26259001 to request a return authorization (RA) number. Provide your order number and reason for return.
  2. ‌Ship Items‌: Securely pack the item(s) with the RA number visible on the package. Return to:
    AMERICAN CLOTHING RETAIL S.A.
    80 Route de Longwy, 8060 Bertrange, Luxembourg
  3. ‌Inspection‌: Upon receipt, our team will inspect the returned items within 5–7 business days. If approved, we will proceed with your chosen resolution.

‌3. Resolution Options‌

  • ‌Size Exchange‌: We will ship the replacement size at no extra cost (free Luxembourg shipping applies). If the requested size is unavailable, you will receive store credit.
  • ‌Store Credit‌: A digital credit voucher will be issued for the item’s purchase price, valid for 12 months on www.americanclothingretail.com.

‌Please Note‌: We ‌do not offer refunds to original payment methods‌. Our policy strictly provides exchanges or store credit to maintain sustainability and operational fairness.

‌4. Non-Returnable Situations‌

  • Items damaged due to customer misuse, wear, or alteration.
  • Products without original packaging or tags.
  • Personalized or custom-made items.
  • Return requests made after 30 days.

‌5. Shipping Costs‌

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
  • For exchanges, we cover shipping costs for the replacement item to Luxembourg addresses.

‌6. Late or Missing Refunds/Credits‌
If you haven’t received store credit within 10 business days after return approval, first check your account or spam folder. Then contact us via email or phone for assistance.

‌7. Contact Information‌
For returns-related questions, reach us at:

  • ‌Email‌: thyrra@americanclothingretail.com
  • ‌Phone‌: +(352)26259001
  • ‌Address‌: 80 Route de Longwy, 8060 Bertrange, Luxembourg

We aim to process all returns promptly, aligning with our commitment to a “relaxed pleasant shopping experience.” By purchasing from AMERICAN CLOTHING RETAIL S.A., you agree to this Refund and Returns Policy.